These Terms and Conditions ("Terms") govern your use of the website located at highlevelarchitect.com and any services provided by Neil Vincent Dela Rosa Hernandez, a registered professional under the Bureau of Internal Revenue of the Republic of the Philippines, doing business as HighLevel Architect ("we," "us," or "our").
By accessing this website, submitting a form, booking a call, or engaging our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of this website and do not engage our services.
These Terms do not constitute or replace any Service Agreement or Statement of Work (SOW). Where a client has executed a separate Service Agreement or SOW, the terms of that agreement shall govern the specific engagement. These Terms apply to general website use and initial engagement activities.
HighLevel Architect provides done-for-you digital marketing and revenue systems services, including but not limited to:
The specific scope, deliverables, timeline, pricing, and terms of any engagement are defined in a separate Service Agreement or Statement of Work signed by both parties prior to commencement of work. No work begins without a fully executed agreement.
All payments made to HighLevel Architect are non-refundable.
Because our services involve custom strategy, technical implementation, planning, and reserved capacity, all payments are non-refundable unless otherwise stated in a signed Service Agreement or SOW.
This policy applies regardless of:
This applies to all deposits, retainers, milestone payments, and full payments. By making a payment, you acknowledge and agree to this no-refund policy. Any exceptions must be explicitly agreed upon in writing within the applicable Service Agreement or SOW and signed by both parties.
HighLevel Architect makes no guarantees regarding specific results, revenue, leads, conversions, or business outcomes.
Digital marketing and automation results depend on numerous factors outside our control, including but not limited to market conditions, offer quality, ad spend, audience behavior, platform algorithm changes, and client responsiveness.
Any expectations regarding projected outcomes, timelines, or performance benchmarks are documented solely within the client's Service Agreement or SOW and are estimates only, not guarantees.
Nothing on this website, in our communications, or in our marketing materials constitutes a guarantee of results.
All payments are made via PayPal or Wise as specified in the applicable Service Agreement or SOW. Invoices are due upon the date specified in the agreement. Late payments may result in a pause or suspension of services as outlined in the Service Agreement.
We do not accept chargebacks as a dispute resolution method. Any payment disputes must be communicated to [email protected] in writing prior to initiating any action through a payment platform. Initiating a chargeback without first contacting us constitutes a breach of these Terms.
Clients engaging HighLevel Architect agree to:
Delays caused by the client's failure to fulfill these responsibilities do not entitle the client to refunds or adjustments in fees.
When clients share personal data of their own customers, leads, or contacts with us for the purpose of service delivery, the client represents and warrants that:
We process client-provided data solely as directed by the client and for the purpose of delivering agreed services. We do not use client data for our own marketing or any purpose outside the scope of the engagement.
Upon receipt of full payment for a deliverable, the client receives a license to use the deliverables as specified in the Service Agreement. HighLevel Architect retains ownership of all methodologies, frameworks, templates, and underlying systems used in delivering services.
Any work product delivered prior to full payment remains the intellectual property of HighLevel Architect until payment is received in full.
Both parties agree to keep confidential any proprietary or sensitive business information shared during the course of the engagement. This includes but is not limited to business strategies, client lists, financial information, and internal systems.
This obligation survives termination of the engagement.
To the fullest extent permitted by applicable law, HighLevel Architect shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our services or website, including loss of revenue, profits, data, or business opportunities.
Our total cumulative liability in connection with any engagement shall not exceed the total fees paid by the client in the three months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Neil Vincent Dela Rosa Hernandez and HighLevel Architect from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in any way connected with your use of our services, your violation of these Terms, or your violation of any third-party rights.
Our services involve the use of third-party platforms including GoHighLevel, Meta, Zoom, Google Meet, Google Chat, WhatsApp, PayPal, and Wise. We are not responsible for any interruption, change in terms, data loss, or other issues arising from these third-party platforms. Their respective terms of service and policies apply independently.
By providing your phone number on any form on this website or during onboarding, you consent to receive SMS communications from HighLevel Architect for service-related purposes.
You may opt out at any time by replying STOP to any message or by emailing [email protected]. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Full details are outlined in our Privacy Policy.
You agree to use this website only for lawful purposes. You may not:
Either party may terminate an engagement as specified in the applicable Service Agreement or SOW. HighLevel Architect reserves the right to suspend or terminate access to services at any time if a client is found to be in breach of these Terms or the applicable Service Agreement.
Termination does not entitle the client to a refund. Fees already paid are non-refundable. Any outstanding fees owed at the time of termination remain due and payable.
These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.
Any dispute arising out of or related to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached within 30 days, the parties agree to submit the dispute to the appropriate courts or regulatory bodies of the Republic of the Philippines.
For clients located in the United States, you acknowledge that by engaging our services, you agree to this governing law provision.
If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
These Terms, together with any executed Service Agreement or SOW, constitute the entire agreement between you and HighLevel Architect with respect to your use of this website and our services, and supersede all prior or contemporaneous communications and proposals.
We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes acceptance of the updated Terms.
For any questions, concerns, or legal notices: